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Privacy Policy
Last Updated : September 26, 2025
Kind Energies Private Limited, operating under the brand name "Kind Energy" (hereinafter referred to as "Kind Energy","we", "our" or "us"), is committed to
protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, process, disclose, and safeguard your personal data when you interact with our website www.kindenergy.in (the "Website") and our services. Kind Energy is a brand
owned by Kind Energies Private Limited, which is trademarked via Application Number: 6959846. Our corporate details are as follows
CIN: U35105GJ2025PTC162746GST
Registration Number: 24AALCK8501E1ZP
Registered Office: 608, Shilp Residency, Vesu, Surat, Gujarat, 395007, India
By accessing or using our Website and services, you signify your understanding and agreement to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Website or services.
1. Scope and Applicability
This Privacy Policy applies to all individuals whose personal data is processed by KindEnergy in connection with the services we provide, including visitors to our Website, prospective and existing clients, and any other individuals who interact with us. We are committed to complying with the Digital Personal Data Protection Act, 2023 (DPDPA) of India and other applicable data protection laws.
2. Information We Collect
We collect various types of information to provide and improve our services. This may include:
2.1 Personal Data
Personal Data refers to any information that relates to an identified or identifiable individual. We may collect the following categories of Personal Data:
Contact Information: Name, email address, postal address, telephone number, and other similar contact data.
Identity Data: Date of birth, gender, and other demographic information.
Financial Data: Billing information, payment details, and transaction records related to our products and services.
Professional Data: Company name, job title, and business contact information for our commercial and industrial (C&I) clients.
Account Data: Usernames, passwords, and other credentials used to access our services.
Communication Data: Records of your communications with us, including inquiries, feedback, and customer support requests.
2.2 Technical Data
When you visit our Website, we may automatically collect certain technical data, including:
Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information.
Usage Data: Information about how you use our Website, such as pages visited, time spent on pages, links clicked, and referring URLs.
Location Data: General geographical location derived from your IP address.
2.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse Website usage, and personalise content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our Website.
3. How We Use Your Information (Purpose of Processing)
We use the collected information for various purposes, primarily to provide and improve our services, and to comply with legal obligations. The purposes for which we process your Personal Data include:
Service Provision: To provide, operate, and maintain our sustainable energy-related products, services, and resources, including intelligent Solar + Battery Infrastructure and Energy Intelligence solutions.
Communication: To respond to your inquiries, provide customer support, send important notices, updates, and administrative messages.
Marketing and Promotions: To send you relevant information about our products, services, offers, and promotions, where you have provided consent or where permitted by law. You can opt out of marketing communications at any time.
Website Improvement: To analyse and understand how our Website is used, diagnose technical problems, and improve its functionality, content, and user experience.
Personalisation: To personalise your experience on our Website and tailor our services to your preferences.
Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activities. Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests, including those under the DPDPA.
Business Operations: For internal business purposes such as data analysis, audits, developing new products and services, and identifying usage trends.
4. Legal Basis for Processing Personal Data
We will only process your Personal Data when we have a lawful basis to do so under the DPDPA and other applicable laws. Our legal bases for processing include:
Consent: Where you have given explicit consent for specific processing purposes.
Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided that your fundamental rights and freedoms do not override those interests.
5. Information Sharing and Disclosure
We respect your privacy and will not sell, rent, or trade your Personal Data to third parties. We may share and disclose your information only in the following circumstances:
Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as IT services, payment processing, data analytics, marketing, and customer support. These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your Personal Data may be transferred to the acquiring entity or successor in interest.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Kind Energy, our users, or the public.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
6. Data Security
We implement appropriate technical and organisational measures to safeguard your Personal Data against unauthorised access, alteration, disclosure, destruction, and accidental loss. These measures include encryption, access controls, secure software development practices, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights as a Data Principal
Under the DPDPA, you have certain rights concerning your Personal Data. These rights include:
Right to Access: You have the right to obtain confirmation as to whether or not your Personal Data is being processed, and, where that is the case, access to the Personal Data and certain information about its processing.
Right to Correction/Rectification: You have the right to request the correction of inaccurate or incomplete Personal Data concerning you.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your Personal Data under certain circumstances, subject to our legal obligations and legitimate interests
Right to Grievance Redressal: You have the right to register a grievance with us regarding the processing of your Personal Data.
Right to Nominate: You have the right to nominate another individual to exercise your rights in the event of your death or incapacity.
Right to Withdraw Consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time.
Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below. We will respond to your request in accordance with applicable law.
8. Data Retention
We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data, and whether we can achieve those purposes through other means, and the applicable legal requirement
9. International Data Transfers
Your Personal Data may be stored and processed in any country where we have facilities or where we engage service providers. By using our Website and services, you understand that your information may be transferred to countries outside of India, which may have different data protection laws than your country of residence. We will ensure that any such transfers comply with the DPDPA and that appropriate safeguards are in place to protect your Personal Data.
10. Grievance Redressal and Complaints to the Data Protection Board of India
If you have any concerns or grievances regarding the processing of your Personal Data, please contact our Data Protection Officer in the first instance. We are committed to resolving any complaints promptly and fairly.
If you are not satisfied with our response or believe that your data protection rights have been violated, you have the right to make a complaint to the Data Protection Board of India. You can find information on how to file a complaint on the official website of the Data Protection Board of India.
11. Links to Third-Party Websites
Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer
Data Protection Officer (DPO): Pratik Bajaj
Email: pratik@kindenergy.in
Registered Office: 608, Shilp Residency, Vesu, Surat, Gujarat, 395007, India
Kind Energies Private Limited
www.kindenergy.in